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In order for our team to investigate a bug/errors, please provide the following:
What is your wallet address?
0x54e93609eB454A1F152eDeFDf022480794cE2130
A summary of the issue
unable to login with metamask. it is asking for email verification. I add my email and it says it sending a code to my email. But I just receive a login email saying someone is trying to login but there is no verification code.
What are you trying to do?
Trying to login
What is the actual outcome? Are you seeing any error messages?
No error message, but not receiving verification in email. Also trying to sign in with metamask.
A screenshot of the issue/error with the console. Instructions here: Manifold Docs
Correct. it is not in my junk mail folder. After about twenty tries, one code came through in my inbox. But it was already expired. I’m still trying to sign in.
Got it - Seeing some deliverability issues but can you try again and just click the link once? Clicking it multiple times will expire the previous ones
Yes, same result whether I click it once, or hit resend. I’ve tried many different things. clearing cache, different browser, removing other wallet extensions. All lead to the same result, the sending of an activation code that never arrives. I never created an account with an email in the past. I created it with metamask back in 2021 or 2022 I believe. So maybe it’s an issues because it’s an old account?
Thanks for reporting - it’s possible if you were trying to use an apple private relay email that our mail service wasn’t getting through. We’ve added some temporary validation to suggest an alternative email and another small update. Can you try again and let us know if you’re still not seeing an OTP email?
i was just able to login with two different wallets by sending to different email addresses, but my contracts are not loading. it shows as if I havent created anything in either account. Feels like it created a new account or something under the emails instead of acknowledging my wallet contracts
It looks like you do have an associated email (yahoo email) with this wallet address 0x54e93609eB454A1F152eDeFDf022480794cE2130
You will need to use the same email to receive an OTP to login - it won’t allow you to associate a new email with the same address. If you want to change the email - you will have to change it in settings after logging in. If you are still unable to receive an OTP at the yahoo email can you share a screenshot of the console you are seeing?
Yes, I think I just now created that associated yahoo email testing a different email, and it let me in. But now none of my contracts or past collectibles are showing. I have at least this collection that should be accessible. https://opensea.io/collection/roustan-editions-base
Okay so don’t worry we’re still picking up your data if you navigate to: Manifold Studio
you should see contracts and tokens there.
I’m checking to see why contracts aren’t populating in home though. It’s possible that this is because there are some older aspects of your account but you’re right that seeing an empty contracts is unexpected.
If it helps, here is my old wallet address that I originally started a manifold account with way back when. 0xf5Fdaa91b9bcBbDE2E3626e4C4c817b34bD796F9
That wallet was hacked and I started a new account and tried connecting and replacing the wallets in the past. Ultimately, I created a new contract on the new wallet to start fresh, (which we both see is not showing up under contracts). I’m hoping to access that and airdrop some mints from the studio.
I did find that contracts page you hyperlinked, but I’m unable to find where I can access and mint some of those NFTs.
For example, what would be the url that I could access minting control of this one:
went ahead and removed the screenshot above since it had sensitive info included
heads up - you won’t be able to change your account to an existing associated email unless that email is also disassociated from its original studio account.
for context your contract’s visibility looks like this is related to: Manifold contract missing - #4 by cadmonkey
since sometimes contracts can be associated with a different studio account depending on how they were created
If you want to move your contract to a different workspace you can:
Be logged into an account that has your ‘destination’ workspace (where you want to move the contract to).
Invite your 0x…96f9 account to the ‘destination’ workspace (with the gmail)
Log out, then login with 0x…96f9 and gmail. Go into your Contract page → Settings and you can move it to another workspace.
Also managed to figure out that the reason it wasn’t sending an OTP was because the email at hand was already attached to a different account. It won’t send the OTP if it is not the correct account. Had to remove it from an account that had it, and then attach it to the account I wanted it in. All is working properly now.
Thank you for all your help. Seems to be good to go!