Allowlist for free claim not working properly

Hi Team,

I have a free claim for holders of a specific token going on right now. 3 of ‘X’ token = 1 claim, 6 = 2 claim, etc etc. Folks who can claim 2,3,4 of the freebie, can only claim one! What can we do to fix this?

My wallet: 0x498939d80526FE3A9133c4fEcD51E193c1549624

The problematic claim page:

Thank you!

This message has insufficient detail for us to respond. It does not include any information about the csv you used for the allowlist nor what you’ve tried.