Base Burn Redeem Errors from multiple users

Hey team - Ive had a few people now say they cannot burn 2 editions on base for their burn redeem i have set up.

Any ideas why this is happening?

here are the links to the original burn and burn redeem

The wallet address having issues with the redeem is:

They hold the required amount of tokens for the burn.

gm! Sorry to hear they are having issues - Are they getting error messages? What are they seeing on their end?