Burn redeem tokens not appearing

Hey everyone!

I created a burn redeem page (this one A girl and her cat) that requires burning 2 tokens to redeem an artwork.

The thing is that people who have the tokens can’t redeem the artwork since it says that they are not eligible and don’t have the tokens. Does anybody have an idea what could be the problem? In the “select burn tokens” section I selected my 1155 contract and checked the “Individual Tokens” option, selecting all the available tokens in the contract.

Thank you!

Gm! Can you provide us with some examples of addresses that are having issues minting?