Can no longer publish claim to extension as Admin

We recently changed admins on the contract and the admin can no longer publish a claim to the extension. We get the claim not initialized, Metamask RPC error. Any ideas on why the new admin cannot perform the same function as the prior?

Can you include a link to the contract as well as the addresses that are supposed to be administrators?

If you open the contract on Etherscan, you can get a list of admins. Head to the Contract tab, then the Read as Proxy tab. You’ll see getAdmins listed there. Can you confirm the correct administrator wallet is there?