Claim Page (custom audience issues)

Manifold Support Questions
1

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Sorry for another thread, just another issue popped up that I couldn’t find the answer to. I’ve opened a free claim for holders (this is our 7th one), and I never had issues prior when uploading a custom audience.

This time I’ve had a few reach out to me saying they weren’t able to claim. It’s the same file I’ve used prior, and I triple checked their addresses as well and they confirmed that those were their addresses.

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Any suggestions? I attached a screenshot of the file.

edit: And yes they’re signed into the wallets that are included in the custom audience. The CSV file does not include any ENS domains neither.

2

Can you link which claim this is?

3

Sure, it’s this: https://app.manifold.xyz/c/ad-free-claim-7

It’s closed now atm. It had a 1hr claim window, so I was going to relaunch it once things were settled.

4

Hey! Thanks for being patient as we figured out what was going on. We’ve identified the issue and are workin on a fix. In the meantime, we’ve manually corrected your claim. Let us know if you’re encountering any issues still. Sorry about that :heart:

1 Like
5

Hey Kartik, I know it’s been about a month now, but just wanted to thank you for your previous help on this.

I have another custom audience claim page coming in for my Token holders this Friday, so I’m curious if you guys were able to come up with a (permanent?) fix for this before I launched it.

Thank you!

6

Hey! It should be fixed, let me know the time you’re launching and we’ll be on standby for you just in case

1 Like
7

Thank you, Kartik! I plan to go live with it on August 25th (today) @ 9pm EST.