Issue Uploading Video and Thumbnail – Assistance Needed

[and_paoli]

Hi,

I’m trying to upload a 150MB video. It initially, I didn’t understan why and how, uploaded only the thumbnail as the main artwork and ignored the video entirely, setting the thumbnail as the main artwork.

Now, when I try to edit and update the content, it allows me to add the video, but then doesn’t give me the option to set a thumbnail — which prevents me from continuing.

0x743B8732ea6A7EBD38fC4042d7878271e8f28416 (This is the contract)

This is the first time this has happened to me.
How can I resolve this?

Thank you,
Andrea.

[lyndo]

Thanks for reaching out - What happens if you remove the video on the edit screen and refresh?

We’ll try to recreate on our end. Can you take a screenshot of the error you’re seeing when you try to edit/publish? Please post a screenshot with the console. Instructions here:

How do I report issues to the forum? | How can we help?

[and_paoli]

Thanks for your reply!

1. I accept the fact that is says that over 50mb marketplaces could have problems:

2. I try to add a new thumbnail but I can’t:

3. Then I try to go without thumbnail (I already have a .mp4 piece in another collection and it has not a thumbnail) and it says nothing in the console but manifold says that “Media is missing required fields”.

I already tested with other thumbnails and it still doesn’t upload anything so I think the problem is not on the photo I use itself, maybe it’s something related to the video? I also don’t understand why now I’m obliged to choose a thumbnail, I have another .mp4 piece in another collection that the “thumbnail” is the video itself. Please let me know.

Thanks,
Andrea

[lyndo]

Got it - Ok, was able to replicate it on my end. We’ll investigate and get this fixed for you. Will keep you posted!

[hmbui36]

the problem should be fixed now! Please try again!

[and_paoli]

Thank you so much for your support.

I solved just partially the problem: now I’m able to upload a thumbnail and modify but sometime (not always) manifold says there is a media error in the loading of the video + I don’t know why Foundation says its a png (Come è in cielo così è in terra | Foundation) but if you go to the original you can see it’s clearly a video (https://qvyoskwwpefgvvlixar57xazi2ntojxlub2hlxzrummhznfzpg6a.arweave.net/hXDpKtZ5CmrVaLgj39wZRps3JuugdHXfMaMYfLS5ebw) and also on Rarible you can see it as a video without any problem (Come è in cielo così è in terra)

[and_paoli]

Even on Etherscan i’ts an image I don’t understand why: https://etherscan.io/nft/0x743B8732ea6A7EBD38fC4042d7878271e8f28416/1

[lyndo]

What browser/device are you looking at the video with? It seems to be loading fine on my end.

[and_paoli]

Both android and google chrome on the PC give me something like this:

(So just the thumbnail when I open on Foundation and on other marketplaces in general, also manifold, it takes a lot of time. It seems weird to me: I think 150mb it’s not so big and also Foundation has a max of 300mb, so what is the problem?)

[lyndo]

Got it - On the display side, we’re trying to recreate the issue with the Manifold pages. We’ll keep you posted as we investigated. This is likely due to the size, if the uploaded video is smaller the media error should be gone.

Andrea Paoli - Come è in cielo così è in terra | Manifold

I believe this is a separate issue from Foundation, but will will respond when we have a bit more information

[lyndo]

The issue is likely a size issue - Arweave Gateway is likely blocked which results in the media error. A smaller video will allow devices to download the content more seamlessly.

The issue with Foundation is separate, you’ll need to reach out to them on their end for supporting this asset. If the token’s metadata is published correctly the issue is likely to do with the platforms displaying said token.

[and_paoli]

Thank you so much for your help. I contacted Foundation for the problem with them.