Manifold Metadata not showing correctly on opensea

Manifold Support Questions
1

Hey guys, I’ve got a video NFT that is showing up as a still image on Opensea. I’ve refreshed the metadata and everything, and its still showing up as a still image (where as Manifold studio is showing it as a video file as it should).

Any idea why? My collectors are getting a little annoyed that they paid for a still image, where the burn-redeem page showed an animated video file…

2

This might be a helpful guide looking into why this token isn’t displaying properly.

Is the token displaying on other platforms? How big is the file? Is this file type supported by Opensea etc?