I’m currently working on a drop that people can claim a free nft with their purchase of a physical item they just have to use a claim code. I’ve created 12 claim codes in all caps and published it. When I go to use one as a test I keep getting a pop up that says (Error: Transaction failed. Please try again. If it fails again, please contact support.)
Ah sorry that is happening - Can you try again, this time with a screenshot of the error with the console visible? It will help us see the errors. Instructions here:
Can you take a screenshot with the console visible? Instructions above. It will look something like this:
Howdy, taking a look!
Silly question but, did you type it into the Redemption Code box on the previous step using all caps etc? Debugging blind in the meantime! Thanks for the report.
Hi Johnny,
yes I typed it in all caps. Thank you for debugging!
Awesome, just wanted to sanity check that. Thank you! Will report back ASAP. Hopefully put out some sort of fix in the next hour. Cheers.
Thank you for taking a look at it! 
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You’re very welcome.
Update: Found the issue! Patch is going out. Check back in about 10 minutes.
Thanks again for the clear report, super helpful!
Yay it worked! Thank you so much for your help
Yeeehaawwww let’s go! Stoked to hear it.
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