My video has been squashed into landscape mode

My video has uploaded incorrectly on the claim page taking it from portrait into landscape. Please can you help me, it’s meant to be going live in a couple of hours. I’m very stressed out

gm! Is this the page that you’re referring to? Seems to be loading on our end, perhaps it was just processing yesterday.

Thanks for the response Lyndo. I actually figured out the issue was a compressed file (I used handbrake) have you ever seen this issue before and is there a work around? In the future I’d like to use smaller files so my work shows up on other platforms