I’m having some issues with the Manifold MerchBridge. I had it up and running on my storefront for a few months, and today it seems like to not working. I keep seeing a " shopify.manifoldxyz.dev ’s server IP address could not be found." error message on any of the Manifold tabs/buttons. Can you help get this up and running again?
Thank You.
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When clicking on the Manifold app Shopify, all the links shows this error. Token gates are not working like they have used too. Would you be able to help get them working again.
When in the admin of shopify and trying to use the Manifold app, I get the errors on both desktop and mobile. Its not allowing me to make view, change, add product gates. I was able to get a product gate already deployed to work on the storefront, apply a discount then checkout. But as Shopify admin, viewing the app is giving issues.
On Aug 29th I got a shopify email about an order placed and checked out using the product gate, from S. Wang which looked different. So I logged into Shopify, checked the Manifold app and noticed I couldn’t view my product gates in Shopify.
Sorry about this, we are looking into this at the moment.
Would you mind sharing with us the link to your shopify store please? We’d also love to learn more about your project and use case so we can better support you.
Hey GoodDeer! This issue should be fixed now. Please let us know if you continue to see the issue in Shopify, or if there is anything else we might be able to support with on the project.
Please beware of external links. Support will only be handled on this forum.
