Studio Issue Report - problem with account access

Manifold Support
1

Hey, I logged into my studio account and the system is asking me to change my email address to be able to access all studio features. When i am trying to change my email address the system says it will send a code to my email which i should enter to verify my account. The email I am receiving does not include a code, therefore I am stuck in this buggy process… Please repair the bug so I can access my studio account properly.

The system message I get after loggin in:

grafik
grafik1067×465 23.4 KB

The email I get after submitting my email address:

grafik
grafik634×292 2.83 KB

:police_car_light:Please beware of external links. Support will only be handled on this forum.:police_car_light:

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Please update the title and description of the issue. In order for our team to investigate a bug/errors, please provide the following:

  • What is your wallet address?
  • A summary of the issue
  • What are you trying to do?
  • What is the actual outcome? Are you seeing any error messages?
  • A screenshot of the issue/error with the console.
    Instructions here: How do I report issues to the forum? | How can we help?
  • What browser are you using?
  • What wallet are you using?

— Current page —

— Other details —
{
“reportedFrom”: “Studio Header User Menu”,
“timestamp”: “2026-03-10T12:51:50.908Z”
}

— Browser Details —

{
  "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:148.0) Gecko/20100101 Firefox/148.0",
  "screenResolution": "1920x1080",
  "windowSize": "1869x919",
  "isMetamask": true,
  "isRainbow": false,
  "isCoinbaseWallet": false,
  "isLedgerConnect": false,
  "isBitski": false,
  "isDawn": false
}
2

Hi,

Do you have a linked wallet to your studio account?

3

Yes I have a linked wallet

4

Hey Dominique! The reason you’re not getting a verification code is likely because that email is already associated with an existing Manifold Studio account. Two options:

  1. Log into Studio directly with that email — if you already have an account tied to it, just sign in at studio.manifold.xyz using the email login option instead of trying to re-verify it on a new wallet.

  2. Use a different email — if you want to associate a new account with your wallet, you’ll need to use an email that isn’t already linked to an existing Studio account.

Let us know if you run into any issues with either approach!